All correspondence for travel arrangements should be addressed to M/s. La Esperanza Travels at the given address / mail IDs. Under most circumstances, for the services contracted, an advance payment of 50% should be made to hold the confirmed bookings & the balance amount to be paid before departure. However La Esperanza holds the right to decide on the amount to be paid as advance payment, based on the nature of service & the time left for the commencement of the service. For services, like train journeys, hotels or resorts bookings during the peak seasons (Christmas / New Year / School vacations and others) or during fairs / festivals, full payment may be required in order to hold space on CONFIRMED BASIS. Please note that such payments are NON REFUNDABLE.
The Booking: Your contract is with La Esperanza Tours and Travels. A contract exists between us when you receive a confirmation from us over email that we have reserved space for you for the services confirmed by you, on the booking terms and conditions, accepted by you.
(A) Tour Packages: In the event of cancellation/amendment of travel arrangements due to any reasons, we must be notified of the same in writing. Please make sure your intimation for any change, reaches us between office hours (9.30 am - 6.30 pm on Mon-Friday and 9.30 am - 1.30 pm on Saturday). To contact us on weekends or beyond office hours, you may reach us at +91 96 54 64 2200 as well as drop an email. Cancellation/amendment charges will be effective from the time/date we receive your intimation in writing (strictly during office hours).
Cancellation/amendment charges would be as follows:
More than 30 days prior to Arrival at Destination - Deposit Only
30 - 14 days prior to Arrival at Destination - 65% of total holiday cost
13 - 07 days prior to Arrival at Destination - 75% of total holiday cost
06 days or less - 100% of total holiday cost.
In case of Special Train Journeys and/or peak season hotel bookings, a separate cancellation policy is applicable which we shall advise you as and when applicable.
In case you cancel / amend the trip after commencement, refund would be restricted to a limited amount, which too would depend on the amount that we would be able to recover from our suppliers of services i.e hotels / transporters etc. For unused hotel accommodation, chartered transportation & missed meals, guide services etc. there will be no refund.
(B) Air tickets: A service charge is applicable on all tickets booked and canceled through La Esperanza Tours and Travels. This service charge is applicable over and above the cancellation charges paid to the airlines.
Sincere efforts will be made to maintain the contract made by our organization with its customers but there are always possibilities of certain Items like airfares, airport taxes, visa fees, entrance fee at the monuments or drastic increase in fuel costs etc. getting more expensive without any prior notice from the Govt. authorities. In such FORCE MAJEURE, the difference in the cost would have to be borne by the customers. La Esperanza acts in the capacity of an agent for the hotels, airlines, transporters, railways & contractors providing other services & all exchange orders, receipts, contracts & tickets issued by us are issued subject to terms & conditions under which these services are provided by the actual suppliers.
All itineraries are sample itineraries, intended to give you a general idea of the likely trip schedule. Numerous factors such as weather, road conditions, the physical ability of the participants etc. may dictate itinerary changes either before the tour or even after the commencement of the tour. We reserve the right to change any schedule in the interest of the trip participants' safety, comfort, which will be communicated to you.
Our rates are based on the prevailing rates as negotiated by us with the hotels, airlines etc. Hotels and Airlines retain the right to modify the rates without prior notice. In case of such changes the rates quoted before the modification, can be changed by us according to the modifications by hotels or airlines.
We shall not be responsible in the event of the passenger not being granted the visa by the Embassy. In such cases, where visas are refused by the Embassy, normal cancellation charges as per above policy would be applicable. Passengers are solely and fully responsible for the documents to be submitted to the Embassy for visa application. We shall not be responsible for any delays & alterations in the program or expenses incurred, directly or indirectly, due to natural hazards, flight cancellations, embassy closure/ holidays, accidents, breakdown of transport, weather, sickness, landslides, closures / blockades due to political unrest or any such incidents.
We shall not be responsible for any loss, injury or damage to person, property or otherwise in connection with any accommodation, transportation or other services, resulting directly or indirectly from any act of GOD, dangers, fires, accidents, breakdown in machinery or equipment, breakdown of transport, wars, civil disturbances, strikes, riots, thefts, pilferages, epidemics, medical issues or defaults or any other causes beyond our control.
We do not have any insurance policy covering the expenses for accident, sickness, loss due to theft or any other reasons. Passengers are advised to seek such insurance arrangements themselves in their home country. All baggage & personal property at all times are at the passenger's risk. Our transport is certainly Insured as per Indian Motor Vehicles Act and claims, if any, will be made as per the rules of the Insurance Companies in Indian Rupees.
Refund if any will be made to the person who has actually made the payment to us. Actual amount will be refunded after working out the figure on the basis of cancellation rules given above. Please be informed that refund process may take from 2-4 weeks due to lengthy banking process. If a refund is applicable, the bank charges will be debited from the refund amount. There shall be no refund if the Tour participant does not or cannot utilize any service included in the cost of the Tour like meals, rooms, excursions etc. nor can any refund be claimed for lost, misplaced or destroyed travel tickets, vouchers or any other travel documents. In case of a Tour for which the payment was made in foreign Currency with or without part payment in Indian rupees the said refund shall be made only in Indian rupees at prevailing exchange rate on the date of refund as per existing rules and regulations. In case of group tours, there shall be no refund if the Tour participant fails to join the Group in time before the commencement of the Tour or joins the group late or leaves the group before culmination of the Tour.
In the unlikely event of any complaint, the same has to be given in writing to the hotels at the time of occurrence of the problem/complaint with an acknowledgement taken before departing from the destination. Otherwise we may be not be in position to assist you/take action on the complaint and cannot be held responsible.
For all claims, disputes of whatsoever nature relating to any and all services provided by La Esperanza, Gurgaon courts in Gurgaon, Haryana alone should have jurisdiction.
If no suit/complaint is brought against La Esperanza, within 1 month of the termination of the tour, then La Esperanza shall be discharged of all the liabilities under or arising out of any and all services provided. It shall be deemed that you have forfeited/abandoned all rights to any and all claims against La Esperanza.
We request you to provide us the following documents when confirming the booking:
Copy of Passport (front and back page) with flight tickets of all the guests.
Visa copies of the passengers (If Visa is being done upon arrival, same has to be submitted on the return of the guests)