Dear customer, the airlines may change their rules without notice and at their discretion. Though we are updating the same here, given the ever- evolving situation, we request you to please check the policies with the airline too, before making any changes to your travel plans.
As a precautionary health measure, our support team is operating with a limited team. Please avoid calling us unless you're travelling in the next 98 hours so that we can help those needing urgent assistance. Pls, mail us with your requests to firstname.lastname@example.org. With reference to all cancellation/rescheduling, we are working closely with the Airlines for a swift resolution. We will respond to your query as soon as possible.
You may also call the airlines or visit their websites for urgent cancellations and mention the same in your e-mails to us. Refunds will be processed as per the airline policy and wherever refund is applicable, a refund will be processed to your account as soon as possible.